Your payslips will become visible as soon as the payroll calculation has been fully processed. If you notice that they are not yet available, it is best to contact your employer. They can check the processing status through the trusted customer advisor.

If your employer has received confirmation in the meantime that the salary calculation has been carried out, it may still take a while before your payslips become visible. In that case, it is best to try again later.

During the payroll processing period — usually from the 25th of the month until the 5th of the following month — a large number of documents are processed at the same time. This may cause delays, making documents temporarily unavailable for download because they have not yet been fully processed. You may receive an error message such as ‘An error has occurred’ or ‘No documents available’.

During the payroll period — usually from the 25th of the month to the 5th of the following month — many documents are processed at the same time. This can cause some delays, which means that documents cannot be downloaded temporarily because they have not yet been fully processed.

We understand that this situation can be very inconvenient for you, and we appreciate your patience. In the meantime, we are working on a sustainable solution to improve this in the future.