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Why can't I log in to My Liantis?

Since a couple of years, My Liantis is the digital access portal to our online applications. Sometimes logging in does not run as smoothly as hoped. Can't log in as customer to My Liantis? We give you some possible causes with the solution to solve the problem. 

Causes and solutions for login issues on My Liantis

You are using the wrong username 

Not sure if you're using the right username? Via the My Liantis login page, you can click on Login forgotten?. Enter your email address and you will soon receive an email in your inbox with your username. 

Your password is wrong or you forgot your password

Did you forget your password? Don't panic! You can easily set a new password in a few simple steps.

  1. Click on 'Login forgotten?' on the My Liantis login page.
  2. Enter your username (email address).
  3. You will receive an email in your inbox with a link to set a new personal password. 

Have you entered your password incorrectly several times and do you get the notification that your account is blocked? Again, no need to panic. Your account is automatically blocked if you enter the wrong password five times. You can easily unblock your account by setting a new password via 'Login forgotten?'.

Attention, always check that Caps Lock is not on, as passwords are case-sensitive. 

You don't have an account yet

You don't have an account yet but would like to use My Liantis? Then you can contact the Liantis Service Center or send an email to support@liantis.be. We will be happy to help you. 

Attention, it is possible that you already have an account but are using the wrong email address. It is possible that your account on My Liantis is linked to another email address. Make sure you are trying to log in with the correct email address. 

You are using the wrong link 

Did you add My Liantis to your favorites in your webbrowser or did you make a shortcut? Check that you're using the correct link by manually entering www.liantis.be/myliantis in the address bar of your browser. Does it work to log in using this method, then this can point out that the link you are using in your shortcut or favorites has to be adapted. 

Try a different webbrowser

My Liantis works best if your computer and network comply to the system requirements of the website. We have listed some requirements to which your computer has to comply to guarantee a smooth working of My Liantis. You can consult these system requirements on our website.