If you are unable to log in to My Liantis via the normal way but are able to log in via an incognito or private window, we suspect that certain cookies in your browser are preventing you from logging in and you should delete your cookies.

How do I delete cookies and cache in Google Chrome?

Follow the steps below to do this: 

1. Open Google Chrome.

2. Click on the three dots in the upper right corner

3. Select Delete browsing data

4. A window opens. Tick off the boxes for Browsing history, Cookies and other site data and Cached images and files if it is not ticked off already and select next to Time range "All time".

5. Click on Delete data

How do I delete cookies and cache in Edge?

1. Open Microsoft Edge.

2. Click on the three dots in the upper right corner and select Settings 

3. Select Privacy, search, and services > go to Clear browsing data

4. Click on Choose what to clear, you will now get the following screen

5. Select All time under Time range and tick off the following boxes:

• • Browsing history
  • Download history
  • Cookies and other site data
  • Cached images and files
    The other boxes may be left unchecked.

6. Click on Clear now